Publisher: YNXT360 CORE LLP (operating as Nexshift.ai)
Registered office: Bengaluru, Karnataka, India
Contact: legal@nexshift.ai
These Terms of Service (the "Terms") form a binding agreement between you or the entity you represent ("you", "Customer") and YNXT360 CORE LLP, which operates Nexshift.ai ("Nexshift", "we", "us"). By accessing the website, creating an account, or using any of our services, you confirm that you have read and agree to these Terms. If you are signing up on behalf of an organisation, you represent that you have the authority to bind that organisation.
Nexshift.ai is a business-to-business platform for AI-powered customer engagement. It enables businesses to run automated conversations across voice, WhatsApp, SMS, chat, and human-in-the-loop workflows, and to integrate those conversations with their CRMs, loan-management systems, telephony, and productivity tools.
The specific features available to you depend on the plan you have subscribed to and any separate order form or master services agreement you have signed with us. Where a separately signed agreement exists, its terms take precedence over these Terms to the extent of any conflict.
The platform is intended for businesses and their authorised personnel. You must be at least 18 years old and legally able to enter into binding contracts to use it. You are responsible for keeping your login credentials confidential and for any activity that happens under your account. Notify us at support@nexshift.ai promptly if you suspect an account is compromised.
You will use the platform only for lawful business purposes and in compliance with applicable law — including the Information Technology Act, the Digital Personal Data Protection Act, TRAI regulations on commercial communications, and any sectoral guidelines (for example RBI guidance for lenders). You will not, and will not permit any third party to:
We may suspend or terminate access to any user or workspace that we reasonably believe is violating this section, with or without prior notice.
You retain ownership of the data you or your end users submit to the platform ("Customer Data"). You grant us a limited licence to process that data only to provide, maintain, secure, and improve the service and to meet legal obligations. You are responsible for the lawful basis on which you collect and share Customer Data with us, including any consents you must obtain from end users before we place voice or messaging communications on your behalf.
Our handling of personal data is described in the Privacy Policy. Where we act as a processor on your behalf, a data processing addendum is available on request.
The platform — including all software, models, documentation, designs, and templates we provide — is owned by us or our licensors. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your internal business purposes.
Any feedback, ideas, or suggestions you share about the platform may be used by us without restriction. Customer Data remains yours.
The platform integrates with third-party services such as telephony carriers, messaging providers, cloud infrastructure, payment gateways, and productivity tools. Your use of those services is governed by their own terms. We are not responsible for the availability or content of third-party services.
Fees are set out in the plan you subscribe to, the order form you sign, or the pricing page you accept at checkout. Unless stated otherwise, fees are exclusive of applicable taxes. Amounts paid are non-refundable except where explicitly provided in the Refund Policy, in your order form, or as required by law. If a payment is overdue, we may suspend the service, disable channels, or throttle usage until the balance is cleared.
These Terms apply for as long as you use the platform. Either party may terminate for convenience by giving the notice period stated in the applicable order form (thirty days by default). We may suspend or terminate access immediately if you materially breach these Terms, if we are legally required to, or if continued service creates a material risk to the platform or to other customers.
On termination, your right to use the platform ends and we will delete or return Customer Data as required by law and any data-processing addendum. Provisions that by their nature should survive termination continue to apply.
To the maximum extent permitted by law, the platform is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated content will always be accurate or fit for a particular purpose. You are responsible for reviewing AI outputs before acting on them, and for keeping a human in the loop where your business or applicable law requires it.
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data, arising out of or in connection with these Terms. Our total aggregate liability under these Terms will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to defend, indemnify, and hold us harmless from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the platform in violation of these Terms, your Customer Data, or your engagement with your end users.
We may update, enhance, or discontinue features of the platform over time. If we make a material change to these Terms we will notify the primary account administrator and post the updated version on this page. Continued use of the platform after the effective date of an updated version constitutes acceptance.
These Terms are governed by the laws of India, without reference to conflict-of-law principles. Courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of these Terms, subject to any right of appeal.
These Terms, together with any order form, master services agreement, or data-processing addendum you have signed with us, constitute the entire agreement about the platform. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in a merger, acquisition, or sale of assets.
Legal: legal@nexshift.ai
Support: support@nexshift.ai
Postal: YNXT360 CORE LLP, Bengaluru, Karnataka, India