Nexshift.aiNexshift.ai

Support

Resolve routine questions instantly, everywhere.

One AI support layer across voice, chat, and WhatsApp — resolving what it can, escalating what it can't.

Multi-channel resolutionContext-aware escalationAlways-on coverage
Support Desk
Multi-Channel
Live Handoff
Analytics

How it works

1

Customer reaches out

On whichever channel they prefer — voice, chat, or WhatsApp.

2

AI resolves from your knowledge base

Routine questions answered instantly and consistently.

3

Escalates with context

Complex or sensitive queries hand off to a human with the full history attached.

4

Outcome logged automatically

Every interaction recorded for visibility and follow-up.

Support triage
9 nodes · 8 connections · Dynamic
Start
AI — Classify Intent
Knowledge Base Lookup
AI — Draft Resolution
Decision
confidence == high
Resolve & Reply
Create Ticket
Escalate to Human
End
Product demo

Ready to see it on your own workflows?

Chat on WhatsApp

What's included

Multi-channel

Voice, chat, and WhatsApp handled through one consistent layer.

Knowledge-base grounded

Answers stay accurate to your actual policies and docs.

Context-aware handoff

Humans pick up exactly where the AI left off.

Sentiment-aware escalation

Frustrated customers get routed to a human faster.

Conversation transcripts

Full record of every support interaction.

Resolution analytics

Visibility into what gets resolved automatically vs. escalated.

See it run on your conversations.

Bring a real use case — we'll set one up and show you exactly how it works. Reply usually in minutes on WhatsApp.